Kovacs, Diane K. The virtual reference handbook. 025.02
An exploration of the blend of technical, communication and reference interview skills required of virtual reference librarians and how these can be developed. Includes learning activities and comments on practical experience from members of the Virtual Reference Librarians Group.
Farmer, Lesley S. J. The human side of reference and information services in academic libraries. 025.5
A look at the impact of technological developments on library reference services without quite as much emphasis on the human side as the title might suggest.
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